Return policy

Return a product in 3 steps

Login & Register your product

Login to register your return in My Account.

Select a location

Select your prefered pickup or drop off location.

Prepare your package

Stick the return label on the outside of your package.

FAQ
How do l make a return

Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at www.suitsupplyoff.comby logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. You can then schedule a (free) carrier pick-up service, or drop off the product(s) yourself at either a store in the country of purchase, or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment, and ship from the country of purchase or currency region. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 2 business days after we received your return. Physical orders can only returned in the country of original purchase, or use the provided return label in the country of purchase or currency region. For other returns related questions reach out to www.suitsupplyoff.com

Whatisyourreturn policy?

Unworn, unaltered attire and with original tag still attached, including custom made products, are eligible for return within 30 days of delivery.

DoIneed toinclude a return form inmyreturnpackages?
Return forms are not necessary. Your return shipping label will be used to reference the order.

Do I have topayfor myreturn?
No. Suitsupply covers all return shipping costs. You can use the return label included with your original order.

How canIexchangemyproductifI don't likeit?
Exchanges can be processed online by signing into your account and selecting the order and item(s) you wish to exchange.

Please be aware that returns and exchanges can only be made within the country of original purchase.

When willI receive myrefund?
Once your order has been returned and received at our facility, please allow for 1-2 business days for the return to be processed. An automatic refund will then take place into your original payment method, which will be visible on your behalf within 2-5 business days.